Consumer Advisory Panel

The Independent Communications Authority of South Africa (ICASA) has established a Consumer Advisory Panel (CAP) to advise it on all consumer-related issues within broadcasting, telecommunications and postal services. The panel is tasked with, among others, reaching out to consumers, so as to understand their concerns, recommend what consumer protection research to be undertaken, and promote consumer interests.

ICASA CAP members

ICASA CAP members

The Consumer Advisory Panel (CAP) is established in terms of the Electronic Communications Act to advise ICASA on matters relating to consumer issues in South Africa.

The CAP consists of 11 members, nominated through a public process, with a term of three (3) years for the Chairperson and two (2) years for all other Panel members.
The Panel consists of members representing a broad consumer segment that include women, the youth, persons with disabilities, and SMMEs.

The Panel advises the Authority on consumer issues resulting from Electronic Communications, Broadcasting and Postal Services usage.
Providing commentary on relevant regulations through a consumer's perspective.
Liaising with consumers on issues impacting the sector.
Reporting quarterly and annually to the ICASA Council on activities and findings for the year.
Researching various sectors to identify where the consumer experience can be improved

How does CAP operate?

CAP operates according to the Consumer Advisory Panel Regulations of 2017, that establish the existence of CAP.

Consumer Interests

Promoting the interests and rights of consumers, with emphasis on persons with disabilities, senior citizens and people living in underserviced areas.
Focusing on education and empowerment of consumers and assisting ICASA fulfil its mandate.

Currently (2020 - 2022 term) elected members of the panel include:

  • Madam Aifheli Makhwanya
  • Madam Mariza Jürgens
  • Mr Fanie Swanepoel
  • Mr Rajesh Jock
  • Mr Dylan Thomas
  • Madam Sibabalwe Mqhayi
  • Adv Zanyiwe Asare
  • Mr Jeremiah Sikhosana
  • Mr. Ishmael Hlomane
  • Madam Pretty Dibakoane

Consumer Advisory Panel Regulation

Title Publish Date Gazette Number Download
Title Publish Date Gazette Number Download
Consumer-Advisory-Panel-Regulations-2017 2018-02-08 40725