The Independent Communications Authority of South Africa (ICASA) is the official regulator of the South African communications, broadcasting and postal services sectors.
We develop regulations for these sectors, issue licences to telecommunications and broadcasting service providers, monitor licensee compliance with rules and regulations, plan and manage the radio frequency spectrum, and protect consumers against unfair business practices and poor-quality services.
Everything we do is aimed at ensuring that all people in South Africa have access to basic communication services at affordable prices. In terms or our licence agreements, operators have to roll out services in under-serviced areas and we ensure that licensees contribute to the Universal Service and Access Fund.
The legislation empowers ICASA to grant licences, monitor licensee compliance with licence terms and conditions, develop regulations, plan and manage the radio frequency spectrum and protect consumers.
We are also mandated to receive complaints from the public about poor services provided by telecommunications, broadcasting and postal services licensees. We facilitate the resolution of these complaints or refer them to the Complaint and Compliance Committee.
ICASA was established in July 2000 as a merger of the South African Telecommunications Regulatory Authority (SATRA) and the Independent Broadcasting Authority (IBA).
We're a Chapter 9 institution (an institution that supports democracy) in terms of the South African Constitution, and a portfolio organisation of the Department of Communications.
ICASA's strategic objectives are to promote competition, promote the digital agenda and improve the stakeholder and consumer experience:
ICASA implements measures to facilitate effective, competitive markets in the sector.
Promote the digital agenda
ICASA aims to create an environment conducive to universal broadband provision and digital broadcasting services.
Improve the stakeholder and consumer experience
ICASA's third objective is to facilitate an efficient, operational environment to reduce regulatory burden, contribute to social cohesion and nation building, and protect audiences and consumers from harmful practices.