Independent Communications Authority of South Africa
  • About ICASA
    • About us
    • Our services
    • Our mandate
    • Vision, mission and values
    • ICASA Council
    • Privacy Statement
    • Organogram
    • Our partners
    • Strategic plans
    • Annual reports & parliament presentations
    • MOUs
    • Council Minutes
  • Consumer protection
    • Online Complaints
    • Consumer Complaints Procedure
    • Code of Conduct Compliance Reports
    • Complaints and Compliance Committee
    • Consumer-Advisory-Panel
    • Compliance Reports
    • Quality of service reports
  • Licensing
    • Spectrum Licence & Type Approval Applications
    • IMT Spectrum Licencing
    • Services Licensing
      • Fees
      • Licence Renewals
      • Licence Transfers
      • Licence Amendments
    • I-ECNS Licensing Inquiry
      • Published Notices
      • Written Submissions to Questionnaire
      • Written Submissions to Discussion Document
    • Spectrum Licensing
    • List of Licensees
      • 2026 Licensees
      • 2025 Licensees
      • 2021 Licensees
      • 2020 Licensees
    • National Radio Frequency Plan
    • Type Approval
    • Numbering
      • Numbering Portal
    • Invitations-To-Apply
    • Community Sound Broadcasting Licences
      • Invitation to Pre-Register for CSBS and RFS Licences: 2024 Process
      • Invitation to Pre-Register for CSBS and RFS Licences: 2023 Process
    • Community TV Broadcasting Licences
      • Invitation to Pre-Register for CTBS and RFS Licences: 2025 Process
      • Invitation to Pre-Register for CTBS and RFS Licences: 2023 Process
    • Regulatory Framework for Community Broadcasting Services
  • Legislation regulations
    • Acts
      • ICASA Act
      • Electronic Communications Act
        • Inquiries Underway
          • Cybersecurity
          • Implementation of the RF Migration Plan and of the IMT Roadmap
          • Long-Term Spectrum Outlook
          • Optimization of the FM Sound Broadcasting
          • Priority Markets Inquiry
          • Signal Distribution Services
          • Subscription Broadcasting Services Market Inquiry
          • Review of the Regulations on the Conveyance of Mail
          • Dynamic Spectrum Access and Opportunistic Spectrum Management
          • Call Termination Rate Review
      • Postal Act
      • Broadcasting Act
      • Independent Broadcasting Authority Act
      • Telecommunications Act
      • Promotion of Administrative Justice Act
      • Promotion of Access of Information Act
      • Public Finance Management Act
      • The Constitution of the Republic of South Africa
    • Final regulations
      • Broadcasting
      • Consumer Protection
      • Electronic Communications
      • Licencing
      • Postal Services
      • Radio Frequency Spectrum
      • Type Approval and Equipment Authorisation
      • ICT COVID–19 National Disaster Regulations
    • Regulations underway
      • Advertising, Infomercials and Sponsorship
      • Conformity Assessment Framework for Equipment Authorization
      • End-user and Subscriber Service Charter Amendment Regulations
      • Numbering Plan Regulations
      • Ordering System Specification for Number Portability
      • Processes and Procedures Regulations for individual licences
      • Radio Frequency Spectrum Assignment Plans
      • Radio Frequency Spectrum Amendment Regulations
      • Standard terms and conditions for individual Licences
      • Digital Migration 2024
    • Closed Inquiries and Regulatory Processes
      • Mobile Broadband Services Inquiry
      • Code for Persons with Disabilities
      • Mobile Broadband Services
      • Call Termination
      • Equipment Authorisation Regulations
      • Draft ICT COVID–19 National Disaster Regulations
      • Must Carry Regulations
      • Unreserved Postal Services Regulations
      • Regulations Governing Aspects of the Procedures of the CCC
      • Sports Broadcasting Services
      • Equity Ownership by Historically Disadvantaged Groups and the application of the ICT Sector Code
      • Inquiry: State Of Competition In The ICT Sector
      • Digital Sound Broadcasting services
      • Consumer Advisory Panel Amendment
      • Party Elections Broadcasts and Political Advertisements
      • Draft National Radio Frequency Plan 2021
    • Notices
      • General Notices
      • Licence Amendments, Renewals & Transfers
      • Licence Applications
      • Licensing process for IMT Spectrum
    • Forms
      • Electronic Communications
      • Broadcasting Services
    • Licensing and compliance
      • Invitations for Applications
      • Licence Notifications
      • Licence Fees
      • Lists of Licensees
      • Reasons Documents
      • Received Applications (ITA)
      • Radio Frequency Spectrum Licensing
        • Spectrum Licenses
        • Spectrum Application Forms
        • Spectrum Fees
        • Spectrum Licensees Debtors
      • Radio Frequency Spectrum Management
        • Frequency Spectrum Usage and Availability
        • National Frequency Plan
      • Quality of Service Reports
      • ICT Indicators
      • Retail Tariffs Reports
      • Type Approval Fees & Application Forms
      • Type Approval Framework
      • Database of Type Approved Equipment
    • Representations Draft Regulations for Dynamic Spectrum Access and Opportunistic Spectrum Management consultation
    • Digital Migration 2025
    • Radio Frequency Spectrum Plans
      • 5G Reports
      • Final Radio Frequency Spectrum Plans
      • Draft Radio Frequency Spectrum Plans
      • Draft Radio Frequency Spectrum Assignment Plan for 470 to 694 MHz
      • Radio Frequency Spectrum Assignment Plans for IMT frequency bands
    • MUNICIPAL PARTY ELECTIONS BROADCASTS AND POLITICAL ADVERTISEMENTS AMENDMENT REGULATIONS 2026
  • Market regulation
    • Sector Forecasting
    • Retail Tariff Reports
    • Call Termination Market Review
    • SAPO Fees and Charges
    • Affordability Market Inquiry
    • OTT Market Inquiry
  • Elections
    • Local Government Elections
    • National and provincial elections
  • News
    • Latest news
    • Events
      • Public Hearings
    • Newsletter
    • Gallery
    • Videos
    • Notices
  • Contact
    • Contact details
    • FAQ
    • Careers
    • Report fraud
/ / /
  • About ICASA
    • About us
    • Our services
    • Our mandate
    • Vision, mission and values
    • ICASA Council
    • Privacy Statement
    • Organogram
    • Our partners
    • Strategic plans
    • Annual reports & parliament presentations
    • MOUs
    • Council Minutes
  • Consumer protection
    • Online Complaints
    • Consumer Complaints Procedure
    • Code of Conduct Compliance Reports
    • Complaints and Compliance Committee
    • Consumer-Advisory-Panel
    • Compliance Reports
    • Quality of service reports
  • Licensing
    • Spectrum Licence & Type Approval Applications
    • IMT Spectrum Licencing
    • Services Licensing
      • Fees
      • Licence Renewals
      • Licence Transfers
      • Licence Amendments
    • I-ECNS Licensing Inquiry
      • Published Notices
      • Written Submissions to Questionnaire
      • Written Submissions to Discussion Document
    • Spectrum Licensing
    • List of Licensees
      • 2026 Licensees
      • 2025 Licensees
      • 2021 Licensees
      • 2020 Licensees
    • National Radio Frequency Plan
    • Type Approval
    • Numbering
      • Numbering Portal
    • Invitations-To-Apply
    • Community Sound Broadcasting Licences
      • Invitation to Pre-Register for CSBS and RFS Licences: 2024 Process
      • Invitation to Pre-Register for CSBS and RFS Licences: 2023 Process
    • Community TV Broadcasting Licences
      • Invitation to Pre-Register for CTBS and RFS Licences: 2025 Process
      • Invitation to Pre-Register for CTBS and RFS Licences: 2023 Process
    • Regulatory Framework for Community Broadcasting Services
  • Legislation regulations
    • Acts
      • ICASA Act
      • Electronic Communications Act
        • Inquiries Underway
          • Cybersecurity
          • Implementation of the RF Migration Plan and of the IMT Roadmap
          • Long-Term Spectrum Outlook
          • Optimization of the FM Sound Broadcasting
          • Priority Markets Inquiry
          • Signal Distribution Services
          • Subscription Broadcasting Services Market Inquiry
          • Review of the Regulations on the Conveyance of Mail
          • Dynamic Spectrum Access and Opportunistic Spectrum Management
          • Call Termination Rate Review
      • Postal Act
      • Broadcasting Act
      • Independent Broadcasting Authority Act
      • Telecommunications Act
      • Promotion of Administrative Justice Act
      • Promotion of Access of Information Act
      • Public Finance Management Act
      • The Constitution of the Republic of South Africa
    • Final regulations
      • Broadcasting
      • Consumer Protection
      • Electronic Communications
      • Licencing
      • Postal Services
      • Radio Frequency Spectrum
      • Type Approval and Equipment Authorisation
      • ICT COVID–19 National Disaster Regulations
    • Regulations underway
      • Advertising, Infomercials and Sponsorship
      • Conformity Assessment Framework for Equipment Authorization
      • End-user and Subscriber Service Charter Amendment Regulations
      • Numbering Plan Regulations
      • Ordering System Specification for Number Portability
      • Processes and Procedures Regulations for individual licences
      • Radio Frequency Spectrum Assignment Plans
      • Radio Frequency Spectrum Amendment Regulations
      • Standard terms and conditions for individual Licences
      • Digital Migration 2024
    • Closed Inquiries and Regulatory Processes
      • Mobile Broadband Services Inquiry
      • Code for Persons with Disabilities
      • Mobile Broadband Services
      • Call Termination
      • Equipment Authorisation Regulations
      • Draft ICT COVID–19 National Disaster Regulations
      • Must Carry Regulations
      • Unreserved Postal Services Regulations
      • Regulations Governing Aspects of the Procedures of the CCC
      • Sports Broadcasting Services
      • Equity Ownership by Historically Disadvantaged Groups and the application of the ICT Sector Code
      • Inquiry: State Of Competition In The ICT Sector
      • Digital Sound Broadcasting services
      • Consumer Advisory Panel Amendment
      • Party Elections Broadcasts and Political Advertisements
      • Draft National Radio Frequency Plan 2021
    • Notices
      • General Notices
      • Licence Amendments, Renewals & Transfers
      • Licence Applications
      • Licensing process for IMT Spectrum
    • Forms
      • Electronic Communications
      • Broadcasting Services
    • Licensing and compliance
      • Invitations for Applications
      • Licence Notifications
      • Licence Fees
      • Lists of Licensees
      • Reasons Documents
      • Received Applications (ITA)
      • Radio Frequency Spectrum Licensing
        • Spectrum Licenses
        • Spectrum Application Forms
        • Spectrum Fees
        • Spectrum Licensees Debtors
      • Radio Frequency Spectrum Management
        • Frequency Spectrum Usage and Availability
        • National Frequency Plan
      • Quality of Service Reports
      • ICT Indicators
      • Retail Tariffs Reports
      • Type Approval Fees & Application Forms
      • Type Approval Framework
      • Database of Type Approved Equipment
    • Representations Draft Regulations for Dynamic Spectrum Access and Opportunistic Spectrum Management consultation
    • Digital Migration 2025
    • Radio Frequency Spectrum Plans
      • 5G Reports
      • Final Radio Frequency Spectrum Plans
      • Draft Radio Frequency Spectrum Plans
      • Draft Radio Frequency Spectrum Assignment Plan for 470 to 694 MHz
      • Radio Frequency Spectrum Assignment Plans for IMT frequency bands
    • MUNICIPAL PARTY ELECTIONS BROADCASTS AND POLITICAL ADVERTISEMENTS AMENDMENT REGULATIONS 2026
  • Market regulation
    • Sector Forecasting
    • Retail Tariff Reports
    • Call Termination Market Review
    • SAPO Fees and Charges
    • Affordability Market Inquiry
    • OTT Market Inquiry
  • Elections
    • Local Government Elections
    • National and provincial elections
  • News
    • Latest news
    • Events
      • Public Hearings
    • Newsletter
    • Gallery
    • Videos
    • Notices
  • Contact
    • Contact details
    • FAQ
    • Careers
    • Report fraud
  • Spectrum & Type Approval
  • Consumer Advisory Panel
  • Complaints & Compliance Committee
  • Numbering Portal
  • Spectrum & Type Approval
  • Consumer Advisory Panel
  • Complaints & Compliance Committee
  • Numbering Portal
  • Home

Lodge a complaint

Complaints must be in writing and can be lodged directly on the ICASA website


/ / /   
  • Tenders
  • News
  • Careers
  • Contact
  • PAIA

    • © Independent Communications Authority of South Africa . All Rights Reserved.

    Persons with disabilities can make a request to have any ICASA document converted to suit their needs