Cybersecurity

The Authority) receives an average of 41 complaints per financial year relating to unauthorised porting of mobile numbers and the subsequent access to their online banking accounts.
Regulation 7(1) of the Number portability regulations states that: “A recipient operator shall not order number portability for any subscriber unless it has received a request from that subscriber and shall ensure that the recipient service provider does not order number portability for any subscriber unless it has received a request from that subscriber.”
Consumer Tip: If the reception on your cell phone is lost, immediately check what the problem could be, as you could have been a victim of an illegal SIM swop on your number. If confirmed, notify your bank immediately. (https://www.sabric.co.za/stay-safe/internet-banking/)