Johannesburg – The Independent Communications Authority of South Africa (ICASA) will hold public hearings in respect of the published second draft of the End-User and Subscriber Service Charter Regulations – the regulations that seek to protect the rights of consumers by, among others, ensuring that they are provided with sufficient information that will assist them in making informed decisions; as well as facilitate redress for those consumers who have been unfairly treated by network service providers, where applicable.
ICASA received thirteen (13) written submissions on the second draft Regulations from interested parties who further indicated their willingness to participate in the oral representations before the Committee of Council. The written submissions are available on the ICASA website (https://www.icasa.org.za/pages/end-user-and-subscriber-service-charter-regulations).
The public hearings in respect of these Regulations shall be held from 1 – 2 March 2018 at ICASA Head Office in Sandton. ICASA would like to encourage the general public to participate in these processes including the public hearings given the general concern around perceived high cost of data as well as expiry of data bundles and out-of-bundle business rules applied by network service providers.
The schedule of the public hearings will be published in due course.
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