Legal, Consumer Affairs and Complaints and Compliance Committee

1.4 Legal, Consumer Affairs and Complaints and Compliance Committee

Strategic Goal: Strengthen Regulation
Strategic Objective	KPA	Output	Time frame
Litigation and legal support	Safeguard ICASA interest in litigation matters Contracts: drafting & vetting Legal opinion Documents: drafting & vetting Support to legislative & regulation making	Favourable outcome for ICASA ICASA’s best interests secured Sound and well researched legal opinions Legally sound documents Legally compliant regulatory framework	April 2007 – March 2008
Complaints and Compliance Committee	Adjudicate disputes and complaints from licensees and consumers	Resolution of disputes and complaints and recommendations to ICASA on appropriate action/sanction	April 2007 – March 2008
Complaints and Compliance Committee	Adjudicate interconnection and facilities leasing disputes from licensees	Timeous resolution of interconnection and facilities leasing disputes	April 2007 – March 2008

Strategic Goal: International Participation

Strategic Objective

KPA

Output

Time frame

Co-ordination of ICASA’s interactions with international organisations and relationships with international stakeholders

Review ICASA’s role in the international arena.

Prepare annual schedule for participation in international events

Build a strong international network to enable skills transfer, capacity building & sharing of best practices

Participation in organisation and events that add value to ICASA and South Africa

Enhance skills capacity building and adoption of best practices.

April 2007 – March 2008

Strategic Goal: Strengthen Regulation
Strategic Objective	KPA	Output	Time frame
Compliance assessment Inspections Monitoring and enforcement	To monitor broadcasters compliance with licence conditions, regulations and relevant legislation Monitor compliance with regulations, terms and conditions and legislations	Ensure compliance by broadcasters with licence conditions 70 on-site compliance assessment (monitoring visits) Investigating complaints and ensuring compliance	April 2007 – March 2008 April 2007 – March 2008
SABC Annual Compliance Report	To evaluate, analyse and determine SABC‘s annual compliance with licence terms and obligations charter and broadcasting act	Produce a report on SABC compliance with terms and conditions Detailed report on SABC compliance with its obligations	April – September 2007
Strategic Objective	KPA	Output	Time frame
Consumer Advisory Panel (in terms of s71 ECA)	To provide input and make recommendations to the Authority on matters important to consumers	Advising ICASA on Consumer issues and making recommendation on policy matters affecting consumer	Establish Consumer panel by May 2007
Public Awareness Workshops	Promoting universal service and access of communication services by consumers To inform and educate consumers, stakeholders on ICASA‘s policies, regulations and relevant legislation	Number Portability E-rate People with disability, youth, women and children Awareness on the codes and service charters inclusive Postal Services To ensure understanding and compliance by broadcasters of ICASA‘s policies, regulations and relevant legislation. Encourage participation by stakeholders in respect to ICASA‘s regulatory activities	April 2007 – March 2008 April 2007 – March 2008